Experience & Foresight Strategy
Customer-centric transformation with a future-facing lens: research, benchmarking, journey architecture, future-readiness planning, and the roadmaps that make them fundable.
Christopher Brellis — systemic designer & innovation leader, Senior Manager at EY Studio+. 25+ years of turning ambiguity into things people love.
currently making sense of → new experiences for FS
01 In short
I turn ambiguity into clarity.
25+ years designing services, systems and digital experiences — for banks, governments, cultural institutions and brands — connecting vision, operations and culture into strategies that deliver measurable impact.
Most recently: GenAI-enabled transformation, agentic AI and new operating models for European financial services.
Working on: systems maps, journeys, governance models, foresight and roadmaps — delivered through AI-augmented ways of working.
02 Capabilities
03 What I do now
At EY Studio+ I sit where design meets the P&L — treating organisations as living systems, and leading experience transformation for financial services, government and healthcare clients across Greece, the UK, the Nordics and MENA.
Customer-centric transformation with a future-facing lens: research, benchmarking, journey architecture, future-readiness planning, and the roadmaps that make them fundable.
EY AI Ambassador and resident innovation agitator. Designing and deploying AI chatbots, agentic workflows, and GenAI-enabled operating models that survive contact with compliance.
Whole-system problem solving at C-suite altitude — executive alignment workshops, EY Wavespace sessions, and service blueprints connecting government bodies and private providers.
UX/UI leadership and Design System delivery for banking platforms — web, intranet, e-banking, and touchscreen branch experiences. Teams led across five countries.
My commitment
I design the systems behind
what makes us feel.
04 The record
05 Contact